Qaitbay has announced the release of VersaDoc, a generative AI solution that functions as a real-time assistant for customer service professionals. The software is built to unlock an organization’s internal knowledge, providing agents with quick access to complex information during interactions. This launch is aimed at reducing the high rates of incorrect answers and long search times currently facing the industry.
Qaitbay is a brand under the CIMSOLUTIONS umbrella, an organization that has been a pillar of the IT and data science sector for over 30 years. With a team of 600 IT professionals, the company focuses on creating tools that harmonize the relationship between humans and technology. Their multidisciplinary team works across seven offices to ensure their solutions meet the highest standards of reliability.
McKinsey & Company research indicates that agents often lose up to 30% of their day navigating fragmented documentation. VersaDoc mitigates this by transforming text, images, and diagrams into a structured knowledge layer for AI reasoning. This allows agents to provide immediate, context-aware support to customers, ensuring that information remains accurate across all communication channels.
The current pressure on contact centers is immense, with customers expecting immediate, consistent answers while centers struggle with staff shortages. VersaDoc addresses these tensions by giving managers a tool to improve quality and scalability while reducing the mental strain on agents. This ensures that even under pressure, the quality of customer service does not falter.
The forward-looking approach of Qaitbay focuses on the structured application of generative AI within controlled data environments. VersaDoc provides a safe way for organizations to adopt new technology while maintaining compliance with increasingly complex regulations. This launch marks a new chapter in how information management can be simplified through the use of intelligent assistants.
Oliver Talens Qaitbay [email protected]
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